Support Policy

This support policy apply when purchasing a theme or package from ThemeVan

Thanks for purchased our premium item(Themes), we really appreciate your support! we will assist you with any using troubles & bugs, however, before you buy our theme or going to ask a question to us, we hope you read support policy below first.

We’re willing to provide the technique support for our premium item buyers, help you to fix issues, we think it’s the embodiment of value of a excellent product, however, we have to spend much times to reply many questions meanwhile, so it’s hard to provide any customizations service or fix some issues about the third-party plugins, If you need help with customizations of your theme, we suggest you to look for some freelance WordPress developers who are available for customization work. Thanks for your understanding!

Yearly Support Subscription

Support is provided for any products purchased from ThemeVan for a year after the purchase date, or for as long as the annual support subscription is renewed.

Before you ask question

Please be sure that you have read the documentation which came packaged with your download. Mostly, we have introduced a lot of basic knowledges for the green hand to getting started. You can also try to search the forum topics first before you asking, because someone might has been already asked the same question.

Outside the support service

If any issues is caused by your custom work(custom CSS, JS, PHP codes), it’s outside the support service.

Support time

We usually online at 10:00 am – 16:00 pm (GMT+8) every day. Please be patient after you asked questions, we will quickly reply you as soon as possible, however, if we can’t reply you timely for some unpredicatable reasons, hope you can understand and don’t worry, we will surely reply you!

Well, thanks for your reading, hope you enjoy in our products!

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