Home Page Forums Getting started Product links do not work on mobile

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #36977
    Maya
    Participant
    Post count: 12

    I’m not sure how long this has been going on, but I have the Prismy theme and the photo and text links on my product category pages do not work on mobile. They work fine on desktop. They also work fine on mobile from the shop page.

    Example page that doesn’t work: https://pizzamydarling.com/product-category/home/home-decor/

    #36979
    Maya
    Participant
    Post count: 12

    They only work when I remove the shop sidebar. Same is true for tablet.

    #37122
    John Wu
    Keymaster
    Post count: 226

    Not sure what plugins are installed on your site, maybe it’s caused by the 3rd-party plugin, or have you changed any codes? Because the demo site is working fine on the mobile device. https://demo.themevan.com/prismy/product-category/cosmetic/

    #51550
    cmonkee20
    Participant
    Post count: 24

    Hello,
    I have Prismy installed also at https://www.Sabrinatortora.com and I’m having trouble with the menu on mobile also. The mega menu does not drill down to the submenu. I took a look at the demo site and it doesn’t work either. Perhaps it wasn’t intended to work like a mega menu on mobile, just a basic menu?

    #51553
    cmonkee20
    Participant
    Post count: 24

    For instance, my shop link should be showing tons of options but it only shows ‘shop’, which now forces me to also make a mock shop page with all of the options for mobile users. On desktop the shop link works and all my shop links are accessible.

    #51556
    John Wu
    Keymaster
    Post count: 226

    @cmonkee20

    Yes, mobile screen doesn’t support the mega menu, because the mobile menu is sidebar menu, the structure is complete different from the desktop version.

    So you have to set the basic submenu for the mobile device.

    #51666
    cmonkee20
    Participant
    Post count: 24

    Thank you!

    #51672
    cmonkee20
    Participant
    Post count: 24

    One more question John,
    I can’t figure out how to set the basic submenu. I have tried by simply adding submenu items to the main menu (it didn’t work) and I have also made a whole new menu called mobile and I made that one without any megamenus and only submenus. I set the mobile to this one but it won’t take effect. It still uses the primary menu on mobile.
    Sabrinatortora.com

    #51701
    John Wu
    Keymaster
    Post count: 226

    @cmonkee20

    Could you send me your WP login information via private reply? I can check the menu settings.

    #51708
    cmonkee20
    Participant
    Post count: 24
    This reply has been marked as private.
    #51711
    cmonkee20
    Participant
    Post count: 24
    This reply has been marked as private.
    #51912
    cmonkee20
    Participant
    Post count: 24

    Hi John,
    any update on the mobile menu issue? Or how to make a seperate mobile menu?

    #51987
    John Wu
    Keymaster
    Post count: 226

    @cmonkee20

    So sorry for the delay, I have set up the mobile menu on your site, https://prnt.sc/1etzmjw
    Please check.

    #52061
    cmonkee20
    Participant
    Post count: 24

    Thank you so much! I can see the updates you’re doing. Mobile works now!

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